Returns & Exchanges
At isurve.ge, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return and exchange policy for all eligible products. If your item is defective or does not meet your expectations, our team is committed to providing a seamless resolution.
Initiate Your Request
Contact our customer support team via the website or phone within 14 days of receiving your order to notify us of your intent to return or exchange.
Prepare the Package
Ensure the item is in its original, unused condition with all tags, accessories, and the original packaging intact to qualify for a full refund.
Return Shipping
Ship the package back to our distribution center using a tracked courier service or drop it off at one of our designated collection points.
Inspection and Refund
Once we receive and inspect your returned item, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing