Frequently Asked Questions
Everything you need to know about shopping at isurve.ge
How can I place an order on isurve.ge?
You can place an order directly through our website by adding items to your cart and following the checkout process, or by calling our customer service hotline for assistance.
What are the available payment methods?
We support various payment options including online credit/debit card payments, bank transfers, and cash on delivery. We also offer flexible installment plans through our partner banks.
How long does delivery take within Georgia?
Standard delivery typically takes 1-2 business days in Tbilisi and 2-3 business days for regional areas. You will receive a notification once your order is dispatched.
What is your return policy?
If a product is found to be defective or does not match the description, you can request a return or exchange within the timeframe specified by Georgian consumer protection laws and our store policy.
Do products come with a warranty?
Yes, most of our electronic and household items come with an official manufacturer's warranty. The duration and terms of the warranty depend on the specific product and brand.
Can I track my order status?
Once your order is confirmed, you can track its progress through your personal account on our website or by contacting our support team with your order number.